Privacy Policy

Introduction

comfortstudioglo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with United States privacy laws, including the Federal Trade Commission (FTC) guidelines, the California Consumer Privacy Act (CCPA), and other applicable state and federal regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our seasonal pruning and care services or visit our website located at comfortstudioglo.ddd.

Information We Collect

We collect information that you provide directly to us when you:

• Contact us through our website forms
• Request information about our services
• Subscribe to our communications or newsletters
• Schedule consultations or services
• Complete service agreements or contracts
• Provide feedback or testimonials

The types of personal information we may collect include:

• Identifiers: Name, email address, postal address, phone number, IP address
• Commercial Information: Property information, service history, billing information, payment details
• Internet Activity: Browsing history on our website, cookie data, interaction with our digital content
• Geolocation Data: Property location information when relevant to our services
• Other Information: Communication preferences, feedback, and any other information you choose to provide

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following business purposes:

• Provide, maintain, and improve our seasonal pruning and care services
• Respond to your inquiries, requests, and service appointments
• Send you service-related information, updates, and administrative communications
• Process payments and manage billing
• Communicate with you about our services, promotions, and offerings (with your consent where required)
• Customize and improve your experience on our website
• Analyze website usage and trends to enhance our services
• Comply with legal obligations and protect our legal rights
• Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell your personal information. We may share or disclose your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, providing services, conducting business operations, or servicing you (e.g., payment processors, website hosting, email services)
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the business transaction
• With Your Consent: When you have given us explicit consent to share your information

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Your Privacy Rights (Including CCPA Rights for California Residents)

Depending on your location, you may have certain rights regarding your personal information:

• Right to Know: Request information about what personal information we collect, use, disclose, or sell
• Right to Access: Request a copy of the personal information we hold about you
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without discrimination

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your identity before processing your request and respond within the timeframes required by applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. These technologies may include cookies, web beacons, pixel tags, and similar tools. You can control cookies through your browser settings. For detailed information about our use of cookies, please review our Cookies Policy.

Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to DNT signals because there is no uniform standard for how to interpret DNT signals.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Effective Date: This Privacy Policy is effective as of and applies to all information collected by comfortstudioglo.